FAQs
Shipping and Payment
Collection in store: 2 – 3 business days (you have 15 days to collect your order in store)
Normal home: 1 – 2 business days
Standard Azores and Madeira: 3 – 7 business days
Spain (except islands): 4-5 business days
Pick up in store
FREE
Normal domicile (except islands)
FREE for purchases over €40 or €3.95 for purchases up to €40 (Público)
FREE for purchases over €75+VAT or €3.95 for purchases up to €75+VAT (Pro)
FREE for purchases over €100+VAT or €3.95 for purchases up to €100+VAT (Resale)
Standard Azores and Madeira
FREE for purchases over €40 or €5.90 for purchases up to €40 (Público)
Companies and resellers: Upon consultation (after completing the order you will be informed about the shipping cost)
Spain (except islands)
FREE for purchases over €40 or €4.90 for purchases up to €40
If you have chosen store delivery, an email will be sent to notify you of the arrival of your order (you will have 10 days to collect it).
Exchanges and Returns
Items purchased from www.americana.pt may be returned as long as they are in excellent condition, in the same condition as when they were delivered, and with their packaging intact. No refunds will be issued if the items have been used beyond opening, or if they are not in the same condition as when they were delivered, or if they have been damaged. Therefore, the user must take due care of the item(s) while they remain in their possession. Please return the products using or including their original packaging, instructions, and other documentation, if any, that accompanied the items. Products must be returned with the invoice.
Note: Since fabrics and ribbons are cut according to the customer's specifications and measurements, these items cannot be exchanged or returned. Americana takes great care in describing the fabrics and ribbons in the quality of the photographs presented to ensure maximum customer satisfaction. However, the color/texture/structure of the fabrics and ribbons may differ from what appears on your monitor and therefore will not be considered a defect in the item.
In-store return
Take your order and purchase receipt to any American stationery store.
Postal Return
Contact our support line to process your return.
The deadline for any return is 14 consecutive days from the date of delivery.
If you have chosen store delivery, an email will be sent to notify you of the arrival of your order (you will have 10 days to collect it).
Americana reserves the right to refuse returns communicated or sent outside the stated deadline, or items that are not in the same condition in which they were received.
Don't forget that the deposit period always depends on your bank.
Items purchased at www.americana.pt can be exchanged for another color or format in one of our Americana stores, as long as they are in excellent condition and in stock.
If you wish to exchange an item from home, you will need to request a return and make a new purchase online.
Note: Since fabrics and ribbons are cut according to the customer's specifications and measurements, these items cannot be exchanged or returned. Americana takes great care in describing the fabrics and ribbons in the quality of the photographs presented to ensure maximum customer satisfaction. However, the color/texture/structure of the fabrics and ribbons may differ from what appears on your monitor and therefore will not be considered a defect in the item.
The deadline for any exchange is 14 consecutive days from the date of delivery.
For purchases made between November 15th and December 24th, exchanges are valid until January 15th.
Yes, as long as the store has the same type of item.